Privacy Notice

    Best Western Plus Westlands Privacy Policy


    Best Western Plus Westlands is committed to protecting your privacy and understands the need for appropriate protection of all personal information provided by you to us. As part of this commitment, Best Western Plus Westlands makes every attempt to comply with the principles of the relevant data protection regulations, including the EU General Data Protection Regulation 2018 (GDPR).

    This includes the provision of this Privacy Notice, which aims to explain which personal data we collect, how and why we collect it, and how it is used.


    About Best Western Plus Westlands

    Best Western Plus Westlands is a privately owned hotel, located at Karuna Road, Westlands, Nairobi, Kenya. The hotel is managed by Aleph Hospitality, a hospitality management company headquartered in Dubai. The Aleph Hospitality Privacy Notice is available upon request from info@alephhospitality.com.


    About This Privacy Notice

    In this Notice, “we”, “us” or “our” refer to Best Western Plus Westlands. This Privacy Notice supplements but does not supersede or replace any other consents you may have provided to Best Western Plus Westlands or any other agreements or arrangements that you may have with Best Western Plus Westlands, in respect of your personal data.


    The Personal Data We Collect

    Personal data is data that can be used to identify somebody. Examples of personal data include name, postal address, phone number, email address, social media account information, passport details, financial information such as credit or debit card number, IP address, transactional information based on your activities on our website, stay preferences, images and any other information of a personal nature.

    Voluntary provision of personal data
    We collect personal data that you voluntarily provide to us. What personal data we collect depends on the purposes for which the personal data is collected and what you have chosen to provide.

    You can choose not to provide us with personal data. If you have provided consent, you also have the right to withdraw your consent by contacting us as per the procedure outlined in this Notice. However, if you do so, it may not be possible for us to fulfill the purposes for which we require the personal data, including processing your transactions or providing you with the products and services that you require.

    Provision of personal data belonging to others
    If you provide the personal data of anyone other than yourself (e.g. your family members), you are responsible for informing him/her of the specific purposes for which we are collecting his/her data and ensuring that he/she has provided valid consent for your provision of his/her data to us.

    Accuracy of personal data
    It is your responsibility to ensure that all personal data that you provide is accurate and complete and to inform us of relevant changes to your data.

    Minors
    If you are under 16 years of age, please obtain consent from your parent or guardian before you submit any personal data to us. If you are a parent or guardian of a minor and you have reason to believe your child has provided us with their data without your prior consent, please get in touch with us to request for their data to be deleted or for the minor to be unsubscribed from our mailing lists.


    How We Collect Personal Data

    We collect personal data that is relevant to our relationship with you. Your data may be collected by us, directly or indirectly, for instance:
    • when you make a reservation or stay with us;
    • when you visit or make transactions at the food and beverage outlets at the hotel;
    • when you apply to be a member of any of our customer loyalty programs, respond to our promotions, or subscribe to our mailing lists;
    • when you participate in competitions, contests, or games organized by us;
    • when you “Like”, “Follow” or otherwise comment on, connect with, or post to one of our social media pages;
    • when you attend events or functions organized by us or conducted at the hotel, for example, sales events, promotional and marketing events, and other social events;
    • when your images are captured by us via security cameras while you are at the hotel, or when photographs or videos of you are taken when you attend events or functions organized by us;
    • when you communicate with us by telephone, email, via our website, or through other communication channels, for example, through social media platforms;
    • when you submit an employment, internship, or secondment application to us or when you provide documents or information including your resume/CV in connection with such applications; and/or
    • when you submit your data to us for any other reason.

    Depending on your relationship with us, we may also collect your data from third-party sources, for example:
    • from our business partners such as airlines, tour operators, travel agencies, reservation systems, and third parties providing advertising, marketing, and promotional services to us;
    • from your referees, educational institutions, or previous employers (if you have applied to us for a job);
    • from your family members or friends who provide your data to us on your behalf; and/or
    • from public agencies or other public sources.


    How We Use Personal Data, Who This is Shared With and Why

    Generally, we collect, use, disclose, and process your data for purposes connected or relevant to our business or to manage your relationship with us, such as:
    • processing your transactions with us or to provide products and services to you;
    • administrative purposes, including finance, IT and HR purposes, quality assurance, and staff training;
    • security and safety purposes;
    • compliance with laws and regulations, internal policies and procedures, including audit, accounting, risk management and record keeping;
    • carrying out research and statistical analysis, including the development of new products and services or evaluation and improvement of our existing products and services;
    • assisting you with your requests, inquiries, and feedback;
    • enforcing legal obligations owed to us, or responding to complaints, litigation, or investigations concerning us;
    • such purposes that may be informed to you when your data is collected; and/or
    • any other reasonable purposes related to the aforesaid.
    If you have given your consent, we may use your personal data to market our products and services and those of our strategic partners and business associates, e.g. informing you of our latest activities, special offers, and promotions. For us to market products and services that are of special interest and relevance to you, we may analyze and rely on your overall interaction with us (such as but not limited to your participation in promotions or events and your interactions with us).

    In addition to collecting, using, disclosing, and processing your data with your consent or for the performance of a contract entered with you, we may also do so to support our legitimate business interests (provided that this does not override your interests or rights), for example:
    • if you make a reservation or stay at our hotel, we may (a) use and disclose your personal data to assist you in making arrangements that you request, such as arranging tours, airport transfers, restaurant reservations, etc.; (b) send you pre-stay communications, post-stay communications and satisfaction surveys; (c) invite you to join our customer loyalty programs or subscribe to our mailing lists; and (d) evaluate your preferences to improve and customize your experience for current and future reservations;
    • if you are a member of any of our customer loyalty programs, we may send you (a) marketing and promotional information about the products and services; (b) information on events at our hotel that may be of interest to you; and (c) newsletters and magazines associated with our customer loyalty programs;
    • if you are a job seeker, in addition to the specific position to which you have applied, we may disclose your personal data to other hotels operated by Aleph Hospitality to offer additional employment opportunities;
    • to manage our business, we may disclose your data to third parties who provide services to us, including our carefully selected service providers and data processors (providing services such as hosting and maintenance services, analysis services, email messaging services, delivery services, handling of payment transactions, marketing, human resources, and professional services) and our management team, consultants and professional advisors (such as accountants, lawyers, auditors); and/or
    • in the case of a merger or acquisition, where we may disclose your personal data to a third party who acquires any part of our business or the business of any of our affiliates, whether such acquisition is by way of merger, consolidation, divestiture, spin-off, or purchase of all or a substantial portion of our assets.

    We may also collect, use, disclose, and process your personal data, without your knowledge or consent, where this is required or permitted by law.

    When we contact or send you information for the purposes described above, we may do so by post, e-mail, SMS, WhatsApp, telephone, or other means provided by you. If you do not wish to receive any communication or information from us or wish to restrict how we may contact or send you information, you may contact us by the procedure outlined in this Notice.


    Use of Cookies

    Cookies are small data files that track a user’s activity online. The types of cookies we use on our website fall into 3 categories:

    Essential cookies and similar technologies
    These are vital for the running of our website. Without the use of these cookies, parts of our website would not function. For example, session cookies allow a navigation experience that is consistent and optimal for the user’s network speed and choice of device.

    Analytics cookies and similar technologies
    Like most websites, our website uses Google Analytics to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages, to see their journey through the website, and to improve and optimize the user experience.

    Although Google Analytics records data such as your geographical location, device, internet browser, and operating system, none of this information personally identifies you to us. Google Analytics also records your computer’s IP address, which could be used to personally identify you, but Google does not grant us access to this. We consider Google to be a third-party data processor.

    Google Analytics makes use of cookies, details of which can be found in Google’s developer guides. Disabling cookies on your internet browser will stop Google Analytics from tracking any part of your visit to pages within our website.

    Tracking, advertising cookies, and similar technologies
    These types of technologies are used to provide advertisements that are more relevant to your interests. This can be done by delivering online adverts based on your previous web browsing activity. Cookies are placed on your browser which will remember the websites you have visited. Advertising based on what you have been looking at is then displayed to you when you visit websites that use the same advertising networks. Cookies and similar technologies may be used to provide you with adverts based on your interactions with our website.


    Your Rights: How You Can Access, Update, and Withdraw Your Consent for Us to Use Your Data

    Changing Your Marketing Preferences
    You can opt-out from receiving future marketing communications from us or change how we are permitted to contact you by:
    Use the unsubscribe function in the email you receive from us; or
    By contacting us by email or letter (see Contacting Us section below)

    Withdrawing Your Consent
    You may withdraw any consent that you have provided to us to process your information at any time.

    Accessing your Information
    By applicable law, you may access the personal data we hold about you. Any request to access or obtain copies of your personal data must be made in writing by contacting us using the details provided in the Contacting Us section below. We may, depending on the applicable law in your country, be entitled to charge a nominal fee to cover some of our administration costs in connection with the provision of such information. We may also ask you to verify your identity and provide further details relating to your request.

    Correcting your Information
    You may request that any inaccurate or incomplete personal data held by us or on our behalf be corrected, by contacting us using the details provided in the Contacting Us section below.

    Deleting your Information
    Under certain circumstances, you may request we delete personal data we hold about you by contacting us using the details provided in the Contacting Us section below. We will assess your request and determine, under applicable law, whether we are required to delete this information.

    Objecting to Processing
    If you would like us to stop Processing your personal data, you can request this by contacting us using the details provided in the Contacting Us section below. We will assess your request and determine, under applicable law, whether we have any justification for the continued processing.

    Transferring your information
    Under certain circumstances, you may request to receive your data in a format that allows you to send it to another company or to direct us to transfer it directly to another company.


    Our Security and Your Data

    While every precaution will be taken to ensure that the personal data you provide is protected against unauthorized or unintended access, we cannot be held responsible for unauthorized or unintended access that is beyond our control.

    Furthermore, our website may contain links to other websites that are not operated by us, including social media sites. We have no control over how these websites may collect your information and no liability for the practices, policies, and security measures implemented on these websites. You should read the privacy notices on those other websites before you submit your information through them.

    We also cannot guarantee that our systems or applications are completely unsusceptible to security breaches, nor do we make any warranty, guarantee, or representation that your use of our systems or applications is safe and protected from viruses, worms, Trojan horses, and other vulnerabilities. We also do not guarantee the security of data that you choose to send us electronically. Sending such data is entirely at your own risk.

    We keep your data only for so long as we need the personal data to fulfill the purposes we collected it for and to satisfy our business and/or legal purposes, including audit, accounting, or reporting requirements.


    Reviewing This Notice

    This Privacy Notice may change from time to time to conform with legislation and/or industry developments. The updated Notice will supersede earlier versions and will apply to personal data provided to us previously. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.


    Contacting Us

    If after reviewing this Privacy Notice, you have any questions, complaints, or privacy concerns, or would like to make any requests about your personal data, please send an email to reservations@bestwesternpluswestlands.com or send a letter to:
    Best Western Plus Westlands
    Karuna Road
    Westlands
    Nairobi
    Kenya